Consumers Forfeit Right to Sue Companies in Forced Arbitration
Mandatory arbitration clauses are now standard in employment, financial and telecommunications contracts and are increasingly used in other business agreements. These clauses require that consumers give up the right to a jury trial or class-action lawsuit and agree to accept the decision of a professional arbitrator, an individual who may have a financial interest to maintain a future relationship with the corporation that hired him/her, and therefore would be more likely rule in favor of the company.
(May 3) LA Times
